To protect our business, our customers, and to fulfil our responsibility as a financially regulated company, all new suppliers must undergo due diligence as part of our onboarding process before they can provide goods or services.
Where required to ensure value for money, suppliers may be requested to participate in a tender (RFP) process, that will select, and award new contracts based on cost, quality and the ability to deliver our requirements in an ethical and sustainable way.
If invited to participate in tenders or to be onboarded to our systems, suppliers must first have an active Ariba account or register for one. By signing up for an Ariba account, suppliers will have access to one of largest business e-commerce networks, enabling them to quickly and securely receive purchase orders and submit invoices for payment.
Ariba account types
Standard (Light) account
The Standard (Light) account is a free account on the Ariba Network that enables suppliers to receive and process orders from their business partner via interactive e-mails.
Enterprise (Full) account
An enterprise account provides everything the standard account offers, plus ways to grow and strengthen your business through the Ariba Network. Please note the Enterprise (Full) account is subject to charges based annual transaction volumes.
For further information on the different account types or joining the Ariba network please contact Ariba Customer Support.
IMPORTANT: AA suppliers are accountable ensuring their company information (e.g. banking information, tax ID, registered address etc.) is accurate and up to date via their Ariba account. The AA will not be liable for late payments or payments transferred to incorrect accounts, which results from incorrect or outdated supplier information.
The responsibilities of AA suppliers
All AA suppliers are required to adhere and comply with The AA’s supplier code of conduct, and are responsible for upholding good commercial and ethical practises.
This includes compliance with The AA’s No PO, No Pay policy, which requires a valid purchase order to be in place before goods or services are delivered or invoices submitted. All Invoices must be submitted directly to our Accounts Payable team, quoting a valid purchase order number.
Supplier support channels
| Key Contacts | Questions relating to |
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| [email protected] |
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| [email protected] |
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| Ariba Customer Support |
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