We’re passionate about our people. They make us who we are, and their development matters to us. Our success as a business depends on building our people’s capability. That’s why we encourage everyone to learn and grow, ensuring everyone has access to learning resources so they can keep pace with the changing needs of our customers and our business. We have invested in a world-class learning platform where self-directed learning on just about every topic can be accessed.

We are proud to be named a Sunday Times Best Place to Work 2025.

Leadership development

We have leadership development solutions for whatever stage in your career you are at, we have career development solutions to support you in developing your career and talent programmes aimed at different populations 

Team

woman smiling

Technical training for our patrols

We have great technical training for our patrols and our Customer Operations teams to ensure they are fully equipped to meet the needs of our customers

Annual AA Awards event

We are proud to recognise the extraordinary work our colleagues do across our business so we hold our annual AA Awards event, where we celebrate amazing achievements from teams and individuals and announce our prestigious Patrols of the Year and Customer Hero Awards

Lee

It’s an amazing feeling. I’m so proud and honoured to get to the final, let alone win the award!”

Lee Morley
Patrol of the Year 2026
Megan

I’m so proud to be the first female winner. I’m looking forward to setting a new bar for future female recovery patrols.” 

Megan Tench
Recovery Patrol of the Year 2026

Visit our Careers site

From the road, to our customer contact centres and Head Office, our people are ready for anything. They love the challenge of dealing with unexpected problems. 

They enjoy helping customers with great products and services. And they take pride in giving the support that keeps us all moving. So, if you’re ready to go the extra mile, you’ll find a job you’ll love with us.

Our careers

Recent snapshots of life at The AA

Our executive spend time on patrol

Our executive spend time on patrol

The Group Executive Committee spent time with our brilliant patrols across the country. This follows days at our contact centres and call listening to get closer to our customers and colleagues to help understand what's working well, and how we can continue to improve and support our front-line colleagues. They also experienced our latest tech and equipment and how it’s used to support drivers 24 hours a day, 7 days a week, 365 days a year. A great day was had by all, hearing first-hand about life on the road and talking to our Members about their experiences with us.
The Next Chapter Live: An experience for all colleagues

The Next Chapter Live: An experience for all colleagues

We brought together 1,000 colleagues in person and many more virtually for the ‘The Next Chapter Live’. For the first time in decades we brought together colleagues from across the business in an interactive Expo style event, showcasing the breadth of services for UK drivers and celebrating the progress made on our transformation journey over the past three years. Pride in the past and optimism in the future were infectious at this very special day for The AA.
Supporting our colleagues and communities

Supporting our colleagues and communities

Our PRIDE Employee Network Group is a safe space for the LGBTQ+ community and allies to come together in solidarity, and to further improve how we do things around here.  The Group also support events like Northern PRIDE, and catch up regularly to talk about what’s important to them.