We believe that driving doesn’t have to cost the earth. So we’re committed to reducing our impact and supporting drivers to do the same.
The climate crisis requires all businesses to act, and we are committed to supporting the transition to a low-carbon economy. We have set ourselves an intentionally stretching target of being net zero for our operational emissions by 2035, which covers our Scope 1 and 2 location-based emissions.
Our progress towards a lower carbon path
Our commitment to reducing our operational emissions remains steadfast. In FY26 we successfully delivered the first phase of our operational Net Zero Transition Plan, with Scope 1 and 2 emissions reaching 11% below the FY20 baseline, exceeding our 10% reduction target.
Greenhouse gas emissions (tonnes CO2e)
| FY20 | FY21 | FY22 | FY23 | FY24 | FY25 | FY26 | |
|---|---|---|---|---|---|---|---|
| Scope 1 | 40,500 | 33,621 | 34,016 | 35,476 | 36,434 | 36,696 | 37,640 |
| Scope 2 (location-based) | 2,395 | 1,777 | 1,675 | 1,184 | 933 | 897 | 633 |
| Scope 1 & 2 emissions | 42,895 | 35,398 | 35,691 | 36,660 | 37,367 | 37,593 | 38,273 |
- Getting ready in our roadside business: we have the largest EV trained Patrol force in the country with 99% trained to a Level 2 EV capability, enabling safe work around high voltage systems.
- Electrifying our other business units: we have a wide range of tools and equipment to help EV customers at the roadside and in FY26, only 1.64% of EV jobs we attended were due to the high-voltage battery being out of charge. This percentage has more than halved since 2021 and, at fewer than 10 incidents per day on average, this suggests that range anxiety is far less of a real-world problem than many drivers might think.
- Growing with the EV charge point operators: we provide support for many Charge Point Operators (CPOs) to help keep them online and make sure EV drivers have access to chargers, supporting 25% of all public charge points in the UK in FY26.
- Supporting policy that works for electric drivers: we have actively supported the Government, industry and broader stakeholders with the transition to zero emission vehicles.
Reducing waste and conserving water
Waste collected on the roadside by our patrols continues to be the most significant and we take full responsibility for dealing with this waste responsibly. Vehicle batteries were the biggest single stream in FY26, and we collected 232,342 vehicles batteries equating to 3,881 tonnes of waste which was then recycled through our waste suppliers. Overall waste volumes decreased this year, largely because FY25 included a significant amount of IT waste generated during our move to the Plant building in Basingstoke. Despite this one-off impact, we maintained a strong focus on responsible waste management, with 96% of all AA waste recycled during the year.
Water is a scarce resource and we understand the importance of preserving it. We monitor our water usage across a number of our key sites including Basingstoke, Bedford, Dartford, Newcastle, Oldbury and Redditch. In FY26, our total water consumption was 8,929m³, a 48% reduction compared with FY25.